SimpleBills is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies with data-based decisions. THE most important part of our company is our team – and we’re growing! The defining characteristic of our team is our culture. It motivates us to come to work with a smile on our face (or shortly after the first cup of coffee – we love that stuff!) and do our best as we provide outstanding service to customers nationwide. Our team is made up of regular people (none of us are perfect!); what sets us apart is how we approach this fact as we excel at our work. A healthy and holistic approach to people, their issues, and our company’s policies and initiatives is what ensures we grow from conflict and success. The UAC Team Leader supports and directs the daily operations of the Utility Account Conversion (UAC) functions. The ideal candidate is a great culture fit and an accomplished professional. The Team Leader provides guidance for planning, directing and coordinating tasks to completion. This position will assist with developing and establishing departmental standards and procedures. The Team Leader must listen, problem-solve and handle the stress of dealing with difficult utility providers and strict deadlines while maintaining a professional demeanor at all times. In addition, the Team Leader will handle general office duties, coordinate training procedures, staffing requirements, project distribution, and scheduled reports. The candidate will be adept at communicating information with all levels of management and is a key member of the UAC team.
Provide daily guidance and direction to UAC department staff.
Assists in developing and establishing departmental standards and procedures.
Provide input for future functionality of the Payment, Resident Services and Online Leasing system.
Monitor reported product issues and track problem resolution to coordinate development and testing efforts. Complete assigned management reports as needed.
Evaluate and provide regular feedback to team members regarding performance. Assists product leadership in employee selection, interviewing and assessment of training needs. Additional duties as assigned.
Bachelor’s degree Business Administration or related; equivalent experience in industry may be considered
Minimum of 3 years’ experience in managing a team of individuals toward a common objective
Experience breaking down processes and measuring the efficiency of the processes as a whole and in parts
Proven track record identifying and implementing process improvements
Strong organizational and project management skills
Proficient knowledge of MS office, including Word, Excel and Access
Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously; must possess strong attention to detail
Excellent written and verbal communication skills Strong analytical and problem solving skills
Excellent follow up skills required
Overtime may be required as needed to meet department deliverables