Summary

The Implementation Data Analyst is responsible for converting client data into RealPage products and systems. Using established procedures, the ISR is required to analyze client data and take the appropriate actions necessary to implement all requested products. This can include working with files in a variety of formats, including Excel, PDF, and hardcopies of files. Phone and email communication with clients will also be required throughout the implementation process. ISR III candidates are expected to have mastered the skills required to implement at least three primary Leasing & Rents product centers, or equivalent demonstrable achievements.

Primary Responsibilities

•Develop mastery of the conversion tools required to successfully implement RealPage products and services
•Manipulate client submitted materials into a format useable by RealPage Conversion Utilities
•Review client business practices and confirm data is converted in a way that best utilizes RealPage products
•Complete accurate manual entry of data, from multiple sources, as required by the implementation process
•Analyze reports produced through the implementation process to identify and make corrections as necessary
•Confirm the results of the implementation process fulfill client expectations prior to completing each service
•Document issues encountered through the implementation process using account management tools, such as Salesforce
•Review complex orders to confirm that all services being provided have been properly requested
•Perform peer review of the work produced by teammates to ensure it meets department quality standards
•Meet strict deadlines and manage multiple projects within a short time frame
•Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals
•Assist in the training and mentoring of ISR I employees

Requirements

•12+ months combined experience as an Implementation Services Representative I or II or equivalent experience
•Strong organizational and time-management skills with the ability to handle multiple projects in a limited time frame
•A results oriented mind-set, which thrives working in a fast paced environment
•Excellent English, verbal, and written communication skills
•Ability to communicate and explain complex processes and concepts
•Proven ability to provide solid customer service
•Ability to work overtime and weekends as needed to ensure deliverables are met
•Bachelor’s degree in business, technology, or financial related field a plus
•Familiarity with RealPage products, SharePoint and SalesForce.com a plus

Apply Now