The Billing Specialist (Credit) processes customer invoice credit, cancellation, and refund requests. Credit/Refund/Cancellation requests are reviewed for appropriateness, routed to the appropriate approver(s) and input into the accounting system. The Credit Analyst will ensure that requests are processed accurately and within a timely manner.

Primary Responsibilities

• Reviews Credit/Refund/Cancellation requests for completeness of information necessary to process each request
• Reviews requests for adherence to Realpage, Inc. Credit/Refund/Cancellation Policy.
• Initiates and tracks request approval and then processes the approved request into the accounting system
• Ensures Credit/Refund requests are processed accurately and timely.
• Identify issues and take appropriate action to resolve
• Actively participate in team and department motivation and recognition
• Interact frequently with internal departments (i.e. Products, Account Management, Client Services, etc.) for the purpose of resolving outstanding issues
• Demonstrate patience and overall courteous behavior when working with internal and external customers
• Performs related duties and special projects as assigned
• On Account Credit completion


• Minimum of 1-year experience in Accounts Receivable research required
• Bachelor’s degree in accounting preferred; high school diploma or equivalent required
• Knowledge of billing procedures
• Knowledge of customer cash receipts procedures
• Excellent customer service skills required
• Excellent verbal and written communication skills with demonstrated abilities to establish, develop, and maintain productive business relationships at all levels of the organization
• Proficiency with MS Excel, MS Word and MS Outlook required
• Ability to prioritize and manage multiple responsibilities
• Self-Starter with the ability to work with minimal supervision
• Ability to work overtime when needed

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