Summary

Primary responsibility is to support the Velocity Invoice Processing service by performing general duties tied to analytics and reporting, data administration and including but not limited to ebill conversion of utility accounts, outstanding invoice alert resolution, retrieval and submission of utility invoices into VES invoice processing system, generating external/internal client reports, resolving external/internal client inquiries.

Primary Responsibilities

• Review data inputs for accuracy/completeness of electronic ingest
• Maintain and update Ebill databank as needed
• Ensure management of all username and password for client’s vendor online accounts/profiles
• Research and answer external and internal client questions
• Transact with utility vendors via email, chat and/or call
• Work with different vendor websites
• Generate Data Administration required reporting as per assignment
• Position strategic direction for electronic bill management, while partnering with other departments

Requirements

• Knowledge in MS SQL is a plus
• Proficient knowledge of MS Excel is required; general offices skills such as data processing, filing, emailing and faxing
• High school diploma or equivalent required; some college level accounting preferred
• Minimum 1-year experience in billing functions (including Accounts Payable) or data admin or analytics function; knowledge of basic financial reporting operations highly preferred
• General understanding of spreadsheets & database applications preferred
• Excellent customer service skills and telephone etiquette required
• Multi-family experience highly preferred
• Strong organizational ability; must be able to handle multiple tasks simultaneously
• Detail orientated
• Excellent language and communication skills (written and verbal)
• Must be able to work well with individuals at all levels in and out of the organization
• Ability to appropriately manage confidential information is extremely important
• Excellent problem-solving skills
• Able to learn new processes and tools in a fast-paced environment.
• Overtime may be required in order to meet deadlines

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