Summary

The Implementation Analyst manages the initial software set-up of new client properties on the Revenue Management System as well as provides fact-based implementation guidance to ensure successful transfer of data. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to ensure a positive client implementation experience.

Primary Responsibilities

• Manage appropriate expectations during the implementation of Revenue Management System for each client.
• Build and maintain relationships with Professional Services team members to ensure successful implementation.
• Develop and communicate implementation plan and status for each client implementation.
• Communicate the project scope and possible issues in a timely manner.
• Initiate and coordinate internal quality assurance tests to verify accurate setup.
• Work with Professional Services team to ensure necessary information is available for the implementation.
• Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients.
• Apply SQL data fixes to ease setup of client specific requirements.
• Gather and load Property Management System data.
• Ensure accurate data is being received from source Property Management System and communicate any issues.
• Troubleshoot Property Management System data and file issues.
• Assist with the creation and maintenance of implementation related documents, check lists and procedures.
• Manage and schedule time to meet implementation goals and maximize department profit.
• Promote a positive professional image of RealPage internally and externally.
• Provide superior customer service to all internal and external customers.

Requirements

• 1 to 2 years’ experience within a technical position or environment handling Implementation of Software Programs/Computer Software/Software Services
• Experience in Back office/Customer Service in Implementation
• Experience working with SQL database management, WordPress is preferred but not required
• High School diploma or equivalent is required; Bachelor degree in computer science or related field preferred
• Some familiarity with command line processing is preferred
• Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer
• Demonstrated ability to quickly analyze and troubleshoot issues
• Professional demeanor
• Ability to learn and utilize new procedures and processes quickly
• Able to work with little supervision, but knowing when to escalate problems
• Flexible, detailed, and able to successfully accept change
• Demonstrated ability to work effectively with customers during high-pressure situations
• Strong customer service and organizational skills required; strong conflict resolution skills
• Strong attention to detail
• Strong verbal and written communication skills
• Ability to work in a fast-paced, deadline and customer oriented environment
• Above average interactive, planning, time management and detail skills
• Must be able to work effectively in a dynamic team environment
• Highly motivated, self-starter
• Familiarity with RealPage products, other property management software, or the property management industry is preferred
• Flexible to work overtime when needed

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