The Customer Service Representative handles a variety of tasks associated with the resident screening process, including but not limited to client implementations, responding to consumer disputes, processing screening applications, and handling lease document requests. This position will also monitor the department email queue while assisting with incoming/outgoing consumer mail and consumer dispute file preparation.

Primary Responsibilities

• Respond to consumer disputes in a variety of methods. This can be via phone, email, regular mail or fax
• Process faxed applications, business credit reports & remote criminal requests through department database
• Implement new clients for screening services
• Maintain accurate records of all contact with consumers, including letters, faxes and files.
• Prepare lease document conversions and revisions as needed by the client
• Provide support and research for escalated calls
• Communicate issues with appropriate account management and support groups
• Perform other duties as requested


• Minimum of 2 years in an administrative or customer support role required
• Excellent written and verbal communication skills
• Strong customer service skills required
• Advanced skills with MS Word
• Ability to type a minimum of 35 wpm
• Minimum of 2 years of experience in applicant screening/multifamily housing preferred
• Strong organizational skills
• Detail oriented
• Able to sit or stand for frequent periods in the same location with some opportunity to move about
• Occasional weekend and overtime may be requested
• Strong focus on critical deadlines and timely results.
• Self-motivated and able to multi-task
• Familiarity with FCRA requirements preferred
• Bachelor’s degree preferred

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